Frequently asked questions
Starter answers for customers shopping for custom carpets and 3D-printed figures.
Launch draft
This starter copy should be reviewed and completed before launch. Replace placeholders such as [Business legal name], [business address], and [support email] with approved business details.
How does customization work?
Choose a product, complete checkout, then describe the design you want and upload reference images if helpful. The design workflow creates draft options for review before production.
Can I request design changes?
Yes. The app supports design versions and extension requests so customers and admins can coordinate revisions. Final revision limits and any paid extension rules should be confirmed before launch.
When will my order ship?
Timing depends on the item, design approval, production queue, and carrier. Use the shipping policy as the customer-facing source of truth after your team confirms launch timelines.
Who do I contact for order help?
Email [support email] with your order number and the best way to reach you.