Shipping policy
Set customer expectations for production, shipping, tracking, and delivery support.
Launch draft
This starter copy should be reviewed and completed before launch. Replace placeholders such as [Business legal name], [business address], and [support email] with approved business details.
Production and delivery timing
Custom items enter production after checkout and design approval. Publish final production windows, carrier services, and cutoff times here once they are confirmed by the business.
Shipping costs
Shipping costs, free-shipping thresholds, and expedited options should match the active checkout configuration. Replace this copy when the final rates are approved.
Tracking and delivery issues
Customers should receive tracking details when an order ships. For missing, delayed, or damaged shipments, contact [support email] with the order number and photos when relevant.