Returns and order issues
Starter guidance for personalized-product returns, damaged items, and cancellations.
Launch draft
This starter copy should be reviewed and completed before launch. Replace placeholders such as [Business legal name], [business address], and [support email] with approved business details.
Custom product returns
Because items are personalized, return eligibility should be reviewed case by case and aligned with applicable law. Do not promise broad return windows until the business confirms the final policy.
Damaged or incorrect items
If an item arrives damaged or does not match the approved design, customers should contact [support email] with the order number and clear photos so the team can review a repair, replacement, or other resolution.
Cancellations
Cancellation options may be limited after design approval or production starts. Publish the final cancellation cutoff once operations are confirmed.